Privacy Policy –
18jli Online Casino Philippines

1. Introduction and Data Controller Information

18jli ("we," "us," "our," or the "Company") is the data controller responsible for the collection, processing, and protection of your personal information. We operate the online gaming platform located at https://18jli.cam and are licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). Our business address and contact information are provided in Section 15 of this Privacy Policy.

This Privacy Policy applies to all users of the 18jli platform, including visitors, registered players, VIP members, and anyone who interacts with our website, mobile applications, customer support channels, or marketing communications. We respect your privacy and are committed to handling your personal data with transparency, fairness, and security. If you have any questions or concerns about how we process your personal information, please contact our Data Protection Officer using the contact details provided at the end of this document.

2. Information We Collect

2.1 Personal Identification Information

When you register an account on 18jli, we collect personal identification information including but not limited to: full legal name, date of birth, gender, nationality, residential address, email address, mobile phone number, government-issued identification numbers (passport, driver's license, or national ID number), and photographs of identification documents for verification purposes. This information is necessary to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

2.2 Financial and Payment Information

To process deposits and withdrawals, we collect financial information including: bank account details, e-wallet account information (GCash, Maya, Coins.ph), credit or debit card numbers (last four digits only for security), cryptocurrency wallet addresses, transaction history, payment method ownership verification documents (bank statements, screenshots), and records of all deposit and withdrawal transactions on your account.

2.3 Account and Gaming Activity Data

We automatically collect information about your use of the 18jli platform, including: account username and password (stored in encrypted form), login timestamps and session duration, IP addresses and device identifiers, browser type and operating system, gaming activity and betting history, game preferences and favorite games, bonus claims and wagering progress, win/loss records, chat transcripts with customer support, and any other interactions with our platform.

2.4 Marketing and Communication Preferences

We collect information about your communication preferences, including: email subscription status, SMS marketing opt-in status, push notification preferences, promotional offer interests, language preferences, and your responses to marketing campaigns and surveys.

2.5 Technical and Device Information

Our servers automatically collect technical information when you access the Site, including: device type and model, operating system version, screen resolution and display settings, browser type and version, internet service provider (ISP), referring and exit pages, clickstream data and navigation paths, and cookies and similar tracking technologies (see Section 10 for details).

3. How We Collect Your Information

3.1 Direct Collection from You

Most of the personal information we hold is provided directly by you during the account registration process, identity verification procedures, deposit and withdrawal requests, customer support interactions, and when you voluntarily provide information through surveys, feedback forms, or promotional sign-ups.

3.2 Automatic Collection Through Technology

We use cookies, web beacons, pixel tags, and similar technologies to automatically collect information about your device, browsing behavior, and interactions with the 18jli platform. This includes session cookies for authentication, persistent cookies for user preferences, analytics cookies to understand site usage patterns, and advertising cookies to deliver targeted marketing content.

3.3 Third-Party Sources

In certain circumstances, we may receive information about you from third-party sources, including: payment processors and financial institutions (to verify transactions and prevent fraud), identity verification services (to confirm your age and identity), marketing partners and affiliate networks (if you were referred to 18jli), social media platforms (if you interact with our social media accounts), and publicly available databases (for fraud prevention and regulatory compliance purposes).

4. How We Use Your Information

4.1 Account Management and Service Provision

We use your personal information to: create and manage your 18jli account, verify your identity and age (21+ requirement), process deposits, withdrawals, and payment transactions, provide access to games and gaming services, maintain your gaming history and transaction records, communicate important account notifications and updates, and provide customer support and resolve disputes.

4.2 Legal and Regulatory Compliance

18jli is required by law to collect and process certain personal information for: compliance with PAGCOR licensing requirements, Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, age verification and prevention of underage gambling, fraud detection and prevention, investigation of suspicious transactions or account activity, reporting to regulatory authorities when required, and responding to legal requests, subpoenas, or court orders.

4.3 Marketing and Promotional Communications

With your consent, we use your contact information to: send promotional emails about new games, bonuses, and special offers, deliver SMS messages about exclusive VIP promotions, provide personalized game recommendations based on your preferences, notify you of upcoming tournaments and events, send birthday bonuses and anniversary rewards, and share news and updates about 18jli services. You may opt out of marketing communications at any time (see Section 9 for details).

4.4 Platform Improvement and Analytics

We analyze user data to: improve website functionality and user experience, develop new features and gaming products, conduct market research and user behavior analysis, test and optimize marketing campaigns, monitor platform performance and uptime, identify and fix technical issues or bugs, and enhance security measures and fraud detection systems.

4.5 Security and Fraud Prevention

We process personal information to: detect and prevent fraudulent activity, money laundering, and collusion, monitor for duplicate accounts and bonus abuse, verify the legitimacy of transactions and source of funds, protect the integrity of games and ensure fair play, investigate Terms of Service violations, secure our network and IT infrastructure against cyber threats, and protect the rights and safety of 18jli, our users, and third parties.

5. Legal Basis for Processing Personal Data

Under the Philippine Data Privacy Act and GDPR principles, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to provide you with gaming services, process payments, and fulfill our obligations under the Terms and Conditions you agreed to when registering your account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML/KYC obligations, tax reporting, and responses to lawful government requests.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, platform improvement, analytics, and direct marketing to existing customers (subject to your right to opt out).
• Consent: Where required by law, we obtain your explicit consent before processing sensitive personal information or sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6. Information Sharing and Disclosure

6.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist in operating the 18jli platform, including: payment processors (GCash, Maya, bank partners, cryptocurrency exchanges), game software providers (Evolution Gaming, Pragmatic Play, Play'n GO, Microgaming), identity verification and KYC service providers, cloud hosting and IT infrastructure providers, customer support and live chat platforms, email and SMS marketing service providers, and analytics and data processing partners. These providers are contractually obligated to protect your data and use it only for the specific services they provide to 18jli.

6.2 Legal and Regulatory Authorities

We may disclose personal information to government agencies, regulators, and law enforcement when: required by law or legal process (subpoena, court order, government investigation), necessary to comply with PAGCOR reporting requirements, responding to requests from tax authorities, investigating or preventing fraud, money laundering, or criminal activity, protecting the rights, property, or safety of 18jli, our users, or the public, or enforcing our Terms and Conditions and other legal agreements.

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified via email or prominent notice on the Site of any such change in ownership or control of your personal data.

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot be used to identify you individually with third parties for marketing, advertising, research, or analytics purposes. This data does not constitute personal information under data protection laws.

6.5 With Your Consent

We may share your personal information with other third parties when you have given explicit consent for such disclosure. You may withdraw consent at any time by contacting our Data Protection Officer.

7. Data Security and Protection Measures

18jli employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized employees and service providers who need access to perform their duties. Access is granted on a need-to-know basis and protected by multi-factor authentication.
• Network Security: Our IT infrastructure is protected by firewalls, intrusion detection systems, and regular security audits conducted by independent third-party cybersecurity firms.
• Employee Training: All 18jli employees undergo regular data protection and security training to ensure compliance with this Privacy Policy and applicable laws.
• Incident Response: We maintain a comprehensive data breach response plan. In the event of a security incident that compromises your personal information, we will notify you and relevant authorities as required by law.

Despite our best efforts, no security system is completely impenetrable. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access to your account.

8. Data Retention and Storage

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with 18jli.
• Closed Accounts: After account closure, we retain identification documents, transaction records, and gaming history for a minimum of five (5) years to comply with PAGCOR regulations, AML/KYC requirements, and financial record-keeping obligations.
• Marketing Data: If you opt out of marketing communications, we retain your email address and opt-out preferences indefinitely to ensure we do not contact you in the future.
• Legal Holds: Information subject to legal holds, ongoing investigations, or disputes will be retained until the matter is resolved and all appeal periods have expired.

After the applicable retention period expires, personal information is securely deleted or anonymized such that it can no longer be associated with you. Anonymized data may be retained indefinitely for analytics and research purposes.

9. Your Privacy Rights and Choices

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You may file a complaint with the Philippine National Privacy Commission if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact information in Section 15. We will respond to your request within thirty (30) days or as required by applicable law. In some cases, we may need to verify your identity before processing your request.

9.1 Opting Out of Marketing Communications

You may opt out of promotional emails by clicking the "unsubscribe" link at the bottom of any marketing email. To opt out of SMS messages, reply "STOP" to any text message from 18jli. You can also manage your communication preferences in your account settings or by contacting customer support. Please note that opting out of marketing communications does not affect transactional emails (account notifications, payment confirmations, security alerts).

10. Cookies and Tracking Technologies

18jli uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze site usage. The types of cookies we use include:

• Essential Cookies: Required for the operation of the Site, including user authentication, security, and fraud prevention. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language, currency, and game favorites to provide a personalized experience.
• Analytics Cookies: Collect information about how you use the Site, including pages visited, time spent, and navigation paths. We use Google Analytics and similar tools to understand user behavior and improve our platform.
• Advertising Cookies: Track your browsing activity across websites to deliver targeted advertising and measure campaign effectiveness. These cookies are set by us and our advertising partners.

10.1 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the 18jli platform. For more information about managing cookies, visit your browser's help section or www.allaboutcookies.org.

11. Third-Party Links and Services

The 18jli platform may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to the 18jli platform. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. Links to external sites do not constitute endorsement of their content or practices.

12. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside the Philippines where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Philippine law. When we transfer your personal information internationally, we implement appropriate safeguards, including standard contractual clauses approved by the Philippine National Privacy Commission, to ensure your data receives adequate protection. By using 18jli, you consent to the transfer of your information to countries outside the Philippines.

13. Children's Privacy

18jli is an adult gaming platform. Our services are available only to individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete such information from our systems. If you believe we have collected information from a minor, please contact our Data Protection Officer immediately.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by posting a prominent notice on the Site, sending an email to your registered email address, or through other appropriate communication channels. The "Last Updated" date at the top of this document indicates when the Privacy Policy was last revised.

Your continued use of the 18jli platform after any changes to this Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. If you do not agree with any changes, you must discontinue use of the platform and close your account.

15. Contact Information and Data Protection Officer

If you have any questions, concerns, or complaints about this Privacy Policy or how 18jli handles your personal information, please contact our Data Protection Officer:

• Data Protection Officer: [email protected]
• General Inquiries: [email protected]
• Live Chat: Available 24/7 on the 18jli website
• Mailing Address: 18jli Data Protection Office, [Business Address, Philippines]

We are committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response, you have the right to file a complaint with the Philippine National Privacy Commission:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC)
• Vicente Sotto St., Pasay City, Metro Manila 1307, Philippines
• Email: [email protected]
• Website: www.privacy.gov.ph